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Effective date: October 5, 2026
This policy is issued by MayAra LLC (“MayAra”, “we”, “us”) and applies to orders placed on mymayara.com. Nothing in it limits any right or remedy you have under applicable law that cannot be excluded or restricted.
We currently ship to addresses in the United States only. We do not ship to any country, region or person subject to US sanctions or trade restrictions. Some products may not be available for delivery to certain addresses, such as PO boxes or remote locations. Availability is confirmed at checkout. If we begin shipping to other countries, we will publish the terms that apply.
Processing time is the time between your order being placed and our handing it to the carrier. Orders are processed within 3 business days. Business days are Monday to Friday, excluding US public holidays. Processing may take longer during busy periods, and we will show any longer time on the product page or at checkout.
After dispatch, delivery to US addresses typically takes 7 to 20 business days, depending on the product, where it ships from, the shipping method and the carrier. You will see an estimated delivery date at checkout and in your order confirmation. Delivery estimates are our good-faith expectation based on carrier and supplier information. They are not guarantees, and we are not responsible for delays caused by carriers, weather, customs, public holidays or other events outside our reasonable control.
If we learn that your order will arrive later than the estimated delivery date, we will email you with a revised date. You may then choose to keep waiting, or cancel the order for a full refund. If you do not reply, we will treat your silence as agreement to the revised date, unless the delay is more than 30 days past the original estimate, in which case we will cancel and refund unless you tell us you want to continue waiting.
Where offered, faster options are shown at checkout with their price. Faster shipping shortens carrier transit time. It does not shorten processing time unless we say so.
We email tracking information once your order is dispatched, and you can follow it in My Orders. Tracking can take a few days to show movement, and some shipping methods offer limited tracking. Orders with several items may ship separately, with separate tracking.
The total shown at checkout includes any import duties and taxes we are required to collect for delivery to your US address. You will not be asked to pay any additional import charge to the carrier on delivery. Sales tax, where it applies, is shown at checkout before you pay.
Please check your delivery address before you pay. If you notice an error, email us at once. Before dispatch we will try to correct it. After dispatch we cannot guarantee a change. If a parcel is returned because the address was wrong or incomplete, we can re-send it once you pay the new shipping cost, or refund the order less the original shipping and return costs.
If a carrier cannot deliver because no one is available, the address is unsafe or inaccessible, or the recipient refuses delivery, the parcel may be returned to us. We will contact you with the options: re-sending at your cost, or a refund less the original shipping and return costs.
If tracking shows delivery but you cannot find the parcel, please first check around the property, with household members, building staff and neighbours, and ask the carrier. Then, if:
email support@mymayara.com with your order number within 60 days of the estimated delivery date. We will investigate with the carrier and supplier, and within 10 business days we will either re-send the order or refund you in full. Please do not open a card dispute before giving us that chance. This does not limit your right to dispute a charge with your card issuer.
Stock can change before an order is fulfilled. If an item becomes unavailable after you order, we will email you and offer a refund of that item or a substitute you approve. We will not ship a substitute without your agreement.
We may decline or cancel a shipment if delivery is not lawful or reasonably possible, for example because of carrier or safety rules. If we cancel for this reason, we will refund you in full.
We may update this policy. The version in effect when you place an order applies to that order, unless the law requires otherwise.