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Return and Refund Policy

Effective date: October 5, 2026

This policy is issued by MayAra LLC (“MayAra”, “we”, “us”) and applies to orders placed on mymayara.com and delivered to addresses in the United States. Nothing in it limits any right or remedy you have under applicable law that cannot be excluded or restricted.

Our 14-day return window

You may return most products within 14 days of delivery for a refund, if the product is unused, in its original condition and packaging, and suitable for resale. Please keep your order confirmation as proof of purchase. A different return period or condition shown on a product page applies to that product.

Products we cannot take back

For safety, hygiene or practical reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:

  • Personalised or made-to-order items

  • Perishable items

  • Opened items that touch the body, mouth or skin, or are used by pets, where reuse would be unhygienic

  • Digital products and downloads

  • Items marked non-returnable on the product page

  • Items that cannot lawfully or safely be shipped back

Change-of-mind returns

If you simply no longer want an eligible product:

  • Email support@mymayara.com within the return window with your order number, the product and your reason.
  • Wait for our approval and return instructions before sending anything. Returns sent without our instructions may not reach us and cannot be refunded.

  • You pay the cost of return shipping. We recommend a tracked service, because we cannot refund a return that is lost on its way to us.

  • Original shipping charges are not refunded.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or different from what you ordered:

  • Email support@mymayara.com within 10 days of delivery with your order number and clear photos of the item, its packaging and the shipping label.

  • Keep the item and packaging until we reply.

  • We will offer a replacement or a full refund, including original shipping. If a replacement is unavailable, we will refund you.

  • For lower-value items we may ask you to keep or dispose of the product instead of returning it.

  • Do not return the item before we reply. If we ask for it back, we pay the return shipping.

Missing items or parcels

If an item is missing from your parcel, email us within 14 days of delivery with a photo of what arrived. If a whole order is late or lost, see our Shipping and Delivery Policy.

How refunds work

  • We review your request within 2 business days.

  • If a return is required, we process the refund within 5 business days after we receive and check the item. If no return is required, we refund within 5 business days of approving your request.

  • Refunds go to your original payment method. We cannot refund to a different card or method.

  • Your bank or card provider may need more time to show the funds.

Exchanges

We can exchange an eligible item for another size, colour or variant, subject to stock. If the replacement is unavailable, we will not offer a refund.

Cancelled and unavailable orders

If we cancel an order, or an item becomes unavailable after you have paid, we will refund the unavailable item in full, including its shipping, to your original payment method within 5 business days.

Abuse and fraud

We may refuse or limit returns and refunds where we reasonably suspect fraud or abuse, such as repeated claims of non-delivery, returning a different item from the one sent, or damage claims that the photos do not support. This does not affect rights you have under law.

Before you contact your bank

Please email us first. We aim to resolve problems quickly, and a direct request is faster than a card dispute. This does not limit your right to dispute a charge with your card issuer.

Changes to this policy

We may update this policy. The version in effect when you place an order applies to that order, unless the law requires otherwise.

Contact

support@mymayara.com