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Last updated: October 5, 2026
MayAra is an online store for everyday products for the home, kitchen, pets and daily life, with lower-waste options clearly marked. We show you what products are made of, so you can choose according to your needs and budget.
Not every product we sell meets the same environmental criteria. To help you compare, we assign many products an Eco Grade.
Grade A: Earth First. Selected for a strong combination of natural, renewable or recycled materials, documented sourcing, durability and reduced environmental impact, based on the information available to us.
Grade B: Natural Balance. A balance of sustainability, quality, performance and price. May include more processing or a mix of natural and conventional materials.
Grade C: Conscious Choice. A more responsible option within its category, which may contain conventional, synthetic or processed materials.
Ungraded. Not yet assessed against our criteria.
Important: An Eco Grade is MayAra’s own classification. It is not a government certification, a third-party certification, a medical or safety certification, or a guarantee that a product has no environmental impact. Grades are based on the criteria for each category and on information from manufacturers and suppliers.
How can I check the status of my order?
Log in to your MayAra account and go to My Orders. Select the order to see its status and, where available, tracking information. Typical statuses are Awaiting Shipment (received and being prepared) and Shipped (on its way to you).
Can I change or cancel my order?
Before payment, you can change the items in your cart. After payment, email support@mymayara.com as soon as possible. Orders are passed to our fulfilment partners quickly, so we cannot always change or cancel once processing has begun, but we will try. If an order has already shipped, you can still use our Return and Refund Policy once it arrives.
Can I add an item after placing my order?
Please place a new order. Separate orders may ship separately and arrive at different times.
What if an item is out of stock after I order?
Stock can change before an order is fulfilled. If an item becomes unavailable, we will email you and offer a refund of that item or a substitute you approve. We will not ship a substitute without your agreement.
What payment methods do you accept?
The methods shown at checkout, which may include major credit and debit cards and supported digital wallets. Availability varies by device and payment provider. Payments are handled by our payment provider, and we do not store your full card number.
What currency will I be charged in?
US dollars (USD). If your card is issued in another currency, your bank may apply its own exchange rate or fees.
Do you offer instalment payments?
Only if a buy-now-pay-later option appears at checkout.
Do you charge sales tax?
Where the law requires it, sales tax is calculated and shown at checkout before you pay.
Full details are in our Shipping and Delivery Policy.
Where do you ship?
We currently ship to addresses in the United States only. We cannot ship to any country or region subject to US sanctions or trade restrictions. If we add other countries, we will announce them on this page.
How long does delivery take?
Orders are processed within 3 business days. After dispatch, delivery typically takes 7 to 20 business days, depending on the product, where it ships from and the carrier. You will see an estimated delivery date at checkout. Estimates are our good-faith expectation, not a guarantee. If we expect your order to arrive later than the date we gave you, we will tell you.
How can I track my order?
Go to My Orders, select the order, then Track Order. Tracking can take a few days to update after dispatch.
Will I pay customs duties or import charges?
The total shown at checkout includes any import duties and taxes we are required to collect for delivery to US addresses. Please make sure your shipping address is accurate and complete.
What if I entered the wrong address?
Email us immediately. If the order has already been dispatched, we cannot guarantee a change, and the carrier may return or lose the parcel. Please check your address before you pay.
Full details are in our Return and Refund Policy.
Can I return an item?
Yes. You can return an item within 14 days of delivery if it is unused and in its original condition and packaging. Some products cannot be returned because of hygiene, perishability, personalisation or safety considerations. Any special conditions are shown on the product page before you buy.
How do I start a return?
Email support@mymayara.com with your order number before sending anything back. We will reply with a return address and instructions. Please do not send items to the address on the shipping label unless we tell you to; returns sent without our instructions may not reach us and cannot be refunded.
Who pays for return shipping?
For change-of-mind returns, you pay return shipping, and the original shipping charge is not refunded. If an item arrives damaged, defective or different from what you ordered, we cover the cost of putting it right.
What if my item is damaged, defective or wrong?
Email us within 10 days of delivery with your order number and clear photos showing the problem. We will offer a replacement or a refund. For lower-value items we may not ask you to send the product back.
How long do refunds take?
Approved refunds go to your original payment method within 5 business days of approval. Your bank or card provider may need extra time to show the funds.
Can I exchange an item?
Eligible items can be exchanged, subject to availability. Email us to arrange it.
Nothing in this FAQ limits any rights you have under applicable law.
How does MayAra choose its products?
We review product information from manufacturers and suppliers. Where relevant, we look at:
Because virtually every product has some environmental impact, we do not claim that any product has none.
Does Grade A mean a product is chemical-free?
No. “Chemical-free” is not a meaningful description of most products, because everything, including natural materials, is made of chemicals. Grade A means the product met our highest criteria for its category.
Does Grade C mean the product is bad?
No. Grade C products are included because they may be a more responsible choice within their category, particularly where fully natural alternatives are unavailable or much more expensive. The grades help you choose by your own priorities and budget.
Can an Eco Grade change?
Yes. We may update a grade when we receive better information about a product’s materials, manufacturing, certifications or packaging.
Are MayAra products certified?
Some carry independent certifications. When they do, the product page names the certification and the organisation that issued it. An Eco Grade is not an independent certification.
Where are MayAra products made?
Products may be made in different countries. Where we have the information, the product page shows the country of origin. The place a product ships from is not necessarily where it was made.
Does MayAra make the products it sells?
No. We source products from manufacturers and suppliers, and we are the seller of your order.
Are MayAra products guaranteed to be safe?
Please use products according to the manufacturer’s instructions and warnings. We review products with quality and safety in mind, but we cannot guarantee that every product suits every person, household, pet, diet or medical condition. For items that touch food or skin, or that are used by pets, read the label, materials and warnings before use.
Can MayAra guarantee a product will improve my health?
No. We do not make medical or therapeutic claims about our products, and nothing on this site is medical advice. Please speak to a qualified professional about medical questions.
Does MayAra have physical stores?
No. We operate online only.
Do you have a referral programme?
Not currently. If we start one, its terms will be published on this website.
How do you use my personal information?
Only as described in our Privacy Policy, linked in the footer of every page.
Is your website accessible?
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA. If you have trouble using the site, email us and we will help.
Where can I find your other policies?
Our Terms of Service, Return and Refund Policy, Shipping and Delivery Policy and Privacy Policy are linked in the footer of every page.
How can I contact MayAra?
Email support@mymayara.com. We aim to reply within 2 business days.