Privacy Policy

Effective date: October 5, 2026

Who we are

This policy explains how MayAra LLC (“MayAra”, “we”, “us”) collects, uses and shares personal information when you visit mymayara.com, buy from us or contact us. You can reach us at support@mymayara.com.

Information we collect

Information you give us: name, email, shipping and billing address, phone number (if you provide it), order details, account log-in details, and messages you send us.
Payment information: handled by our payment provider. We do not receive or store your full card number.
Information collected automatically: device and browser type, IP address, pages viewed, referring site, and cookie and similar-technology data.
Information from others: delivery status from carriers, and fraud-check results from our payment provider.

We do not ask for government ID numbers, health information or precise location, and we ask you not to send them to us.

How we use it

To process and deliver orders, handle returns and refunds, and give support
To create and manage your account
To prevent fraud and keep the site secure
To send order and service messages
To send marketing emails, only if you have signed up, and you can opt out at any time
To understand how the site is used and improve it
To meet legal, tax and accounting obligations

Who we share it with

We share information only as needed with:

Fulfilment partners and suppliers, so they can pack and ship your order. They receive your name, delivery address, phone number and order details. Some are located outside the United States.
Shipping carriers, to deliver and track your order
Payment and fraud-prevention providers
Service providers that help us run the store, such as website hosting, our e-commerce platform and our email service
Analytics and advertising providers, only if we use them and, where required, only after you accept them in our cookie banner (see section 5)
Professional advisers, authorities and courts, where the law requires or to protect our rights
A buyer or successor, if MayAra is sold or reorganised

We do not sell your personal information for money.

Cookies and similar technologies

We use cookies that are needed for the site to work, such as for your cart, log-in and security. If we use analytics or advertising cookies or pixels, we load them only after you accept them in our cookie banner, and you can change your choice at any time through the banner settings or your browser. Our site does not respond to “Do Not Track” signals.

Marketing choices

We send marketing email only to people who sign up or otherwise agree. Every marketing email has an unsubscribe link, and you can also write to us. Order and service emails will still be sent. We do not send marketing text messages.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop using it for marketing, by emailing support@mymayara.com. We may need to verify your identity, and we may keep information we are required to keep, such as order and tax records. If you live in a state whose law gives you additional privacy rights, such as California, those rights apply to the extent the law covers us, and you may use an authorised agent. If we refuse a request, you can appeal by replying to our decision. We will not penalise you for exercising a privacy right. We aim to reply within 30 days.

How long we keep it

We keep information for as long as needed for the purposes above, including order records for up to 7 years for tax and legal reasons, and then delete or de-identify it. Marketing data is kept until you unsubscribe or ask us to delete it.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and a reputable payment provider. No system is completely secure, and we cannot guarantee absolute security.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Where your information is processed

We operate from the United States. Your information may be processed in the United States and in other countries where our suppliers, carriers and service providers operate, which may have different privacy laws.

Third-party sites

Our site may link to other sites and social platforms. We are not responsible for their privacy practices.

Changes

We may update this policy and will post the new version with its date. If a change is significant, we will give notice in a reasonable way, such as by email or a banner.

Contact

support@mymayara.com

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