Help Center
What payment methods are accepted?
• Card Payments accepts payment through Mastercard, Visa cards, and bank transfers.
How secure is my payment information?
We prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
What do I do if my payment is declined?
If your payment is declined, you can check the following to resolve the issue:
- Check the spelling and billing informationyou entered for accuracy.
- Ensure that your credit card has sufficient funds or that your bank account has enough balance.
- Check if there are any restrictions on your card, such as a daily spending limit.
- Make sure your card has not expired.
If you’ve checked the above and your payment is still declined, you can contact our customer service through the contact us page for assistance or engage us on our livechat.
Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to our customer service for a quicker resolution.
Can pay cash on delivery for my orders?
No, you cannot pay for your orders in cash upon delivery on MyMayara. You can opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment as we work on bringing the payment on delivery feature to you soon.
What should I do if I have been charged twice for the same order?
If you have been charged twice for the same order, you can contact our customer service for assistance in resolving the issue. They can be reached through the Live Chat as well.
Please provide the following information to our customer service when reporting a double charge:
- Your name and email address used to place the order.
- Order number and date of purchase.
- Details of the double charge (amount, date, and transaction number).
Our customer service will assist you in resolving the issue and arranging for a refund if applicable.
How do I know if my payment has been processed successfully?
You can check the status of your payment by following these steps:
Step 1: Go to the “Orders” section in your account dashboard.
Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be “Confirmed.”
You will also receive a confirmation email from MyMayara after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact our customer service via contact page or our livechat.
Can I cancel my order and get a refund after payment has been made?
If the order hasn’t been shipped yet, you can cancel your order and get a refund.
How long does it take for my payments to be processed?
Most payments on our store are processed immediately when completed. However, specific processing times may vary depending on the payment method.
To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.
How do I pay via bank transfer?
The payment options provided includes the bank details for customers in the US. We are working towards making payment by transfer available for every other location.
What payment methods are accepted?
• Card Payments accepts payment through Mastercard, Visa cards, and bank transfers.
How secure is my payment information?
We prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
What do I do if my payment is declined?
If your payment is declined, you can check the following to resolve the issue:
- Check the spelling and billing informationyou entered for accuracy.
- Ensure that your credit card has sufficient funds or that your bank account has enough balance.
- Check if there are any restrictions on your card, such as a daily spending limit.
- Make sure your card has not expired.
If you’ve checked the above and your payment is still declined, you can contact our customer service through the contact us page for assistance or engage us on our livechat.
Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to our customer service for a quicker resolution.
Can pay cash on delivery for my orders?
No, you cannot pay for your orders in cash upon delivery on MyMayara. You can opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment as we work on bringing the payment on delivery feature to you soon.
What should I do if I have been charged twice for the same order?
If you have been charged twice for the same order, you can contact our customer service for assistance in resolving the issue. They can be reached through the Live Chat as well.
Please provide the following information to our customer service when reporting a double charge:
- Your name and email address used to place the order.
- Order number and date of purchase.
- Details of the double charge (amount, date, and transaction number).
Our customer service will assist you in resolving the issue and arranging for a refund if applicable.
How do I know if my payment has been processed successfully?
You can check the status of your payment by following these steps:
Step 1: Go to the “Orders” section in your account dashboard.
Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be “Confirmed.”
You will also receive a confirmation email from MyMayara after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact our customer service via contact page or our livechat.
Can I cancel my order and get a refund after payment has been made?
If the order hasn’t been shipped yet, you can cancel your order and get a refund.
How long does it take for my payments to be processed?
Most payments on our store are processed immediately when completed. However, specific processing times may vary depending on the payment method.
To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.
How do I pay via bank transfer?
The payment options provided includes the bank details for customers in the US. We are working towards making payment by transfer available for every other location.
