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Here are our frequently asked questions to help guide you through your shopping on our website. If you have any further questions, please visit our contact us page and fill the contact form.
What is the status of my order?
To check the status of your order, visit “My Orders”, find the order, and check the order status:
● Awaiting Shipment: Your item has not yet been shipped. You may wait for the shipment or contact us for more information.
● Awaiting Delivery: Your order has been shipped. You may check the tracking status and wait for the delivery.
Can I change my order?
Yes, you can change your order as long as you haven’t made payment. Simply go to your cart and remove or replace the item.
How long does it take to ship my order?
This depends on your location. International orders typically take 14 working days to be delivered.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Stripe, Apple Pay, and Google Pay for all orders placed online.
Which currency will I be charged in?
All orders are charged in USD.
Do you offer installment payment options?
No, we do not offer payments by installments.
Where do you ship?
We ship internationally.
How long does it take to ship my order?
This depends on the destination. However, we typically ship orders within 14 working days.
Do you offer fast shipping?
Yes, we offer fast shipping at an additional cost, which will be displayed at checkout.
How can I track my package?
Visit “My Orders” -> Find the order -> Click “Track Order”.
What if I’m not home?
You can arrange for your package to be received by someone you trust. Provide them with the necessary details such as your order number and delivery code.
Will I pay taxes for international shipping?
Yes, there are taxes and VAT on certain international shipments, but none will be deducted without notifying you. These will be clearly displayed at checkout and will only be deducted with your approval.
Do you accept returns?
Yes, but certain terms and conditions apply. Returned items must be in their original condition and packaging. Unless the item is damaged upon receipt, customers are responsible for shipping costs for returns and exchanges. Delivery charges are not refunded for unsuccessful delivery attempts. Use a reliable carrier with tracking to ensure the return is received.
Can I exchange an item?
Yes, you can.
Are returns free?
Customers are responsible for shipping costs for returns and exchanges unless the item is received damaged. Delivery charges are not refunded for unsuccessful delivery attempts.
How long does it take to process a return?
It typically takes 21 working days to process a return.
Do you offer a referral program? How does it work?
No, we do not offer a referral program at the moment.
Do you have physical stores?
No, we do not have physical stores. However, we are available round the clock to meet your needs and answer your questions. Contact us via email at webshop@mymayara.com or chat with one of our representatives.
Is there a warranty?
To the fullest extent permissible by applicable law, Mayara disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Mayara does not warrant that our website, the servers hosting our website, or emails sent are free of viruses or other harmful components. Mayara will not be liable for any damages arising from the use of our website, including direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Customer Support
How can I contact customer support?
You can contact us via email at webshop@mymayara.com or use the live chat
feature on our website.
Product Information
How can I find more information about a product?
Visit the product page for detailed information, including descriptions, specifications, and customer reviews. If you need further assistance, contact our customer support.
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Welcome to Mayara, your premier global online store where a unique and seamless buying experience awaits you. At Mayara, we bring together the best of both worlds – an exceptional shopping journey for customers and a dynamic marketplace for vendors. Whether you’re here to shop for the latest trends or to sell your innovative products, Mayara is the place to be.